SO REAL
Platform Terms
Early-access version · applies to Agent applications in NSW, QLD, VIC and SA.
1. Purpose of the platform
SO Real provides a workflow, coordination and administration platform for approved property professionals. It does not itself accept a client appointment, hold client money, conduct regulated real-estate work or replace statutory processes.
2. Choice of services and existing agency relationships
Joining SO Real is not, by itself, an employment appointment, an exclusive engagement or a requirement to leave an existing real-estate agency. You may apply for one or more service pathways and may retain an existing role, subject to your employment obligations, conflicts of interest, licence conditions and applicable law. Only services selected by you and formally approved through the relevant process are activated.
3. Professional authority and conduct
You must act only within your current licence, certificate, authority, training and applicable law. You must not represent an appointed agency, advertise a property, issue contracts, give legal or financial advice, or handle client money unless properly authorised through the relevant approved process.
4. Short-stay referral and business development
Where short-stay is selected, your initial role is Short-stay Referral and Business Development Partner. You may introduce property owners and assist with approved business-development activities. Any formal short-stay appointment or management agreement is issued by the appointed Partner Agency for the relevant state. You must not sign agreements on its behalf, receive guest or owner money, or independently represent that you manage the property unless separately authorised in writing.
5. State allocation and documents
For each service selected and approved, SO Real may allocate the relevant Agent and property workflow to the appropriate Partner Agency for that state. This allocation applies only to the approved service pathway and does not automatically transfer or replace the Agent’s unrelated work with another agency. Formal property documents, contracts, inspection reports and client records must be handled through the appointed Partner Agency or another approved process, not uploaded to this application form.
6. Privacy and security
Keep login details and business information secure. Use platform and client information only for authorised work, promptly report suspected unauthorised access, and comply with the applicable privacy requirements and appointed agency procedures.
7. Changes and legal review
These are interim platform terms for the early-access stage. SO Real may update them for operational, security or legal reasons. They will be reviewed with an Australian legal adviser before the public commercial launch.